FAQ

Where can I buy BoxBugz products?

Boxbugz  can be purchased on www.boxbugz.com by clicking on the Shop tab.

How many can I buy?

Unlimited orders may be placed, quantities are subject to available inventory on hand.

What is the cost?

Item prices are clearly displayed below each item in the shop page. In addition, you will be charged for shipping and handling where applicable. Shipping and handling charges can be viewed on the checkout page. For orders shipped to Texas (U.S.) there is 8.25% sales tax charged. All prices are quoted in U.S. Dollars. Orders from countries other than the U.S. will be charged applicable duties and taxes.

Will I be charged tax?

For orders shipped to Texas (U.S.) there is 8.25% sales tax charged. Orders from countries other than the U.S. will be charged applicable duties and taxes.

 

How can I pay?

Currently, we accept Visa, MasterCard, American Express, Discover and Paypal.

[Cash, personal checks, cashiers/certified check, money orders or any other form of payment will not be accepted.]

When will I be billed?

Your credit card will be billed at the time of purchase.

When will my order ship?

Ground orders shipping with the U.S. Postal Service will ship within 1-3 days of processing. 

How long will the offers last?

bOx store items are available only while supplies last. When there are no more supplies, we will immediately withdraw the item.

Can I order items previously sold on the bOx storefront?

Items on the bOx storefront are available while supplies last. If the item is no longer featured in the bOx storefront, please understand it is no longer available for purchase at that time. Items not discontinued may reappear in the bOx storefront. 

Is there a phone number to reach bOx customer service?

The bOx storefront is Internet-based. All correspondence is conducted on-line only.

What is the e-mail address for bOx customer service?

bOx customer service can be reached at charlie@boxbugz.com

Can I order bOx storefront items through the mail?

At this time, purchases through the bOx storefront are available on-line only.

Can my order be shipped to an APO/FPO military address or a P.O. Box?

Orders can be shipped to APO/FPO military addresses. Non-military orders shipping outside of the United States must be addressed to a physical street address. Orders shipping within the United States and The Bahamas can be shipped to P.O. Boxes.

How will my order be delivered?

Postal Service

Where should I direct inquiries concerning charges to my credit card?

Questions or concerns regarding charges to your credit card should be sent to charlie@boxbugz.com. Please reference your order number in your e-mail. At the present time, we are only able to respond to emails written in English. See bOx store Terms and Conditions for Inquiries on Privacy Policy, Disclaimers, Return Policy, and Shipment Issues.

 
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